Return & Exchange Policy:

To return or exchange:

• You can return / exchange online within 7 days from date of receiving your shipment.
• The item should be in the same condition, not damaged and in their original packaging
• Accessories are not included in the Return & Exchange policy
• Swimwear are not included in the Return & Exchange policy
• If you purchased from Buy One and Get One Free offer, you can only return online.
• If you purchased from Outlet section, you can only return/ exchange it online only.
• In case of receiving a faulty item, we guarantee exchanging it
• If you purchased from www.femi9.com you can return / exchange online or from femi9 KSA stores.
• Purchases made in-store can only be exchanged at the store, not via the website

 *** Except the orders are paid through Tamara & Tabby service, Return only from the femi9 website.

• You can refund as following:
• 

Online returns process:

• Go to your account at www.femi9.com or App and choose “My Orders”
• Click on the “Return” icon at the top of the page
• Fill in the form and click on send
• Your return request will be reviewed and will send you the Airway bell (Return shipment number) through E-mail within 48 hr.
• Should record the Airway bell (return shipment number) in the return order.
• To collect the shipment from your location should contact Aramex through "920027447" and select option 3 to arrange pick up request and the courier will contact you, or you can deliver the shipment to the nearest Aramex branch to you.
• After receiving and checking the items status in Femi9 WH, the return / exchange process will proceed and refund within 48 hr

The return process may take up to 14 days from shipping date.

Notes:

• The Airway bell will be expired after 7 days from the date of receiving and the return will be rejected & close if the return order does not deliver it to shipping company in the period.
• The return process may take 8 to 14 days from shipping date.
• For exchange we will add the store credit to your Femi9 account, and you can complete the process of exchange (except the orders are paid through Tamara service).
• You can inquire about your return request \ refund within 14 days from the date of handing over the return shipment to the courier.

Return & exchange shipping cost:

Shipping inside KSA:

• Shipping charges and COD charges will be deducted from exchange or refund..

In GCC & International orders:

• The customer will have to cover the fees for the exchange/return orders.
  
  

Exchange and return policy for promotions, discounts, and promo code:

• Please review it on femi9.com during the period of promotions, discounts, and promo code.