OVERVIEW

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of www.femi9.com, and/or the femi9 mobile application (collectively, the"Platform"), services and applications (collectively, the "Services"). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy. References in this Privacy Policy to“we”,“our” or “us” (or similar) are references to femi9. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

WHAT INFORMATION WE MAY COLLECT FROM YOU

Users can visit our site anonymously. However, when ordering or registering on our site, as appropriate, you may be asked to enter your Name, Email address, Mailing address, Phone number, and ID number to help you with your experience.

WHEN DO WE COLLECT YOUR INFORMATION

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. Users are able to change their personal information by logging in to their account, and users are able to unsubscribe from receiving further emails by following the instructions in the bottom of each email.

HOW WE WILL USE YOUR INFORMATION

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails or messages related to your order or support requests.

HOW WE STORE AND PROTECT YOUR INFORMATION

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?

You can access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information. Examples of information you can access easily at the Platform include:

1. up-to-date information regarding recent orders;
2. personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences);
3. e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

HOW CAN YOU DELETE YOUR ACCOUNT?

You may delete your account or personal information by logging in to your account on the website and visiting the account information section and click on ‘Delete my Account’. Alternatively, you may contact us at: reachus@femi9.com

DO WE USE ‘COOKIES’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf
• You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
• If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites

HOW DOES OUR SITE HANDLES DO NOT TRACK SIGNALS?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

DOES OUR SITE ALLOW THIRD PARTY BEHAVIORAL TRACKING?

It’s also important to note that we do not allow third party behavioral tracking

FAIR INFORMATION PRACTICES

Should a data breach occurs We will notify the users via email within 7 business days.

HOW YOU CAN CONTACT US

If there are any questions regarding this privacy policy you may contact us using the information below.
Email:reachus@femi9.com
OR
Call us 8002444404
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Last update date:February 20th , 2024