Return Policy:

• You can return online within 7 days from date of receiving your shipment.
• The item should be in the same condition, not damaged and in their original packaging
• Accessories are not included in the Return policy
• Swimwear are not included in the Return policy
• If you purchased from Buy One and Get One Free offer, you can only return online.
• If you purchased from Outlet section, you can only return it online only.
• In case of receiving a faulty item, we guarantee exchanging it
• If you purchased from www.femi9.com you can return online or from femi9 KSA stores.
• Purchases made in-store can only be return at the store, not via the website

 *** Except the orders are paid through Tabby service, Return only from the femi9 website.

• You can refund as following:

Online returns process:

• Go to your account at www.femi9.com or App and choose “My Orders”
• Click on the “Return” icon at the top of the page
• Fill in the form and click on send
• Your return request will be reviewed and will send you the Airway bell (Return shipment number) through E-mail within 48 hr.
• Should record the Airway bell (return shipment number) in the return order.
• To collect the shipment from your location should contact Aramex through "8001000880"  to arrange pick up request and the courier will contact you, or you can deliver the shipment to the nearest Aramex branch to you.
• After receiving and checking the items status in Femi9 WH, the return process will proceed and refund within 48 hr

The return process may take up to 14 days from shipping date.

Notes:

• No exchanges, only returns
• The Airway bell will be expired after 7 days from the date of receiving and the return will be rejected & close if the return order does not deliver it to shipping company in the period.
• The return process may take 8 to 14 days from shipping date.
• You can inquire about your return request \ refund within 14 days from the date of handing over the return shipment to the courier.

Return shipping cost:

Shipping inside KSA:

• Shipping charges and COD charges will be deducted from refund..

In GCC & International orders:

• The customer will have to cover the fees for the return orders.
  
  

Return policy for promotions, discounts, and promo code:

• Please review it on femi9.com during the period of promotions, discounts, and promo code.